Please use the below form.
Zenvora Life is a research-driven lifestyle brand committed to making everyday life easier, smarter, and more comfortable.
We invest significant time and resources in identifying high-impact, problem-solving products sourced from trusted partners across the globe. Each product is carefully evaluated for quality, usefulness, and long-term value before being introduced to our customers.
To maintain uncompromised quality and focus, Zenvora Life offers a limited and curated catalog of only 1–3 products at any given time. Every product we sell is designed to genuinely improve daily living.
Currently, Zenvora Life serves customers exclusively in the Indian market.
At Zenvora Life, customer satisfaction is important to us. However, to maintain hygiene standards and operational transparency, we follow a replacement-only policy.
We provide a free replacement only in the following situations:
Product damaged during transit
Incorrect product delivered
To process a replacement claim, customers must:
Share clear images and an uncut video of the parcel and product
Submit the evidence within 6 hours of delivery
Replacement approval or rejection will be communicated within 3 business days after claim verification.
⚠️ Claims submitted without proper evidence or beyond the 6-hour window will not be accepted.
All Zenvora Life products come with a 6-month warranty from the date of delivery.
Manufacturing defects
Functional or performance-related issues
Internal product failure without physical damage
In such cases, we provide:
Free repair, or
Free replacement, depending on the issue
Physical damage
Mishandling, drops, water damage, or external impact
Every warranty claim product is thoroughly inspected before approval.
If physical damage is found:
Warranty claims will not be applicable
We will still offer:
Paid repair services at minimal cost, or
20–30% discount on product replacement if repair is not possible
Our goal is to support customers fairly, even when warranty conditions are not met.
We do not offer refunds once an order is confirmed
We do not accept returns, as our products are body-contact and hygiene-sensitive items
Used products are strictly non-returnable to protect customer safety and hygiene
Orders can be cancelled within 6 hours of placing the order
Cancellation requests after this window will not be accepted
Once shipped, orders cannot be cancelled
Due to a high volume of fake and non-serious COD orders in the Indian market (approximately 30–40%), Zenvora Life follows a COD Advance Payment System.
Customers opting for COD must pay 20–30% of the order value in advance
This amount is non-refundable
The remaining amount is payable at delivery
This system helps us:
Filter genuine buyers
Reduce operational losses
Ensure faster and smoother deliveries for serious customers
Zenvora Life stands for:
Honest product research
Transparent policies
Long-term customer trust
Premium service with practical solutions
We do not aim to sell more — we aim to sell better.
